Stock Items

Orders for products which we hold in stock for immediate delivery and as such are not made to your colour or specification can be cancelled within 7 working days of delivery either by phone (01202 422428) or by e mail info@mrcharles.co.uk  We cannot accept the return of either mattresses or pillows where the packaging has been opened. If you decide to return a stock item to us after delivery you must return the item at your own cost. We will then refund the price of your order less any deductable charges as outlined below by crediting your card within 30 days of the date on which you gave notice of your cancellation. If you do not return the product within 30 days of the date of notice of cancellation you will be deemed to have accepted the product. To qualify for a full refund, your returned product and packaging must be in a saleable condition and both the product and its packaging must be in an unmarked condition. We reserve the right to withold up to 25% of the refund value of the returned goods if the product or packaging is in a condition which would result in the item being cleared at a reduced resale price.

Non-Stock Items

These are goods which have been ordered specifically to your specification from our suppliers and as such are subject to a delivery or lead time to allow the product to be manufactured to order. For all non stock items you are entitled to cancel your order either by phone (01202 422428) or e mail info@mrcharles.co.uk at any time within 72 hours of submitting your order without charge to you. After 72 hours of submitting your order you cannot cancel your contract for a non stock item as the factory will have commenced manufacture.

Damaged Or Incorrect Items

If we deliver incorrect or damaged goods we reserve the right to provide the correct product or provide a replacement part or item from the supplier. You must notify us within 7 days of an incorrect or damaged product by either telephoning us on 01202 422428 or via e mail info@mrcharles.co.uk